We obtain the SICTED seal for ‘Commitment to Tourism Quality’
A few weeks ago we received the plaque that accredits us as holders of this demanding and recognizable badge. It is easy that you have seen it in other places and you are not clear what it means, so today’s post comes to clarify your doubts and explain what it consists of.
The Distinctive of ‘Commitment to Tourism Quality SICTED’, is a recognition granted by the SICTED, and with it the effort made by companies or organizations in the provision of their tourism services is accredited and recognized.
It should be explained that SICTED is the acronym for ‘Sistema Integral de Calidad Turística Española en Destinos’, a project to improve the quality of tourist destinations promoted by the Secretary of State for Tourism (SETUR), with the support of the Spanish Federation of Municipalities and Provinces (FEMP), which works with tourist services from up to 36 different sectors related to tourism, with the ultimate goal of improving the tourist experience and satisfaction.
This organization, what it does is to establish a working methodology that provides a comprehensive and permanent system of quality management in a tourist destination, pursuing a homogeneous level of quality in the services offered to tourists within the same destination, so that no substantial quality deficiencies are appreciated between the different agents that make up the supply at the destination and, thus, negative conditions of the perception and satisfaction of tourists. For this reason, the SICTED certificate is always synonymous with excellence.
Among other tools, the SICTED has 36 manuals of good practices, one for each tourism-related sector, which must be implemented and audited, a process that culminates in obtaining the ‘Tourism Quality Commitment’ distinction, valid for two years and subject to an annual follow-up evaluation.
In our case, we have had to implement the Manual of Good Practices in ‘Wineries’, which collects the quality standards that apply to those wineries, wineries and distilleries that allow visitors to access their facilities through a defined route in which a guide or, failing that, an interpretive tour, shows the production process of wines, ciders or distilled or fermented alcoholic beverages. An exhaustive and meticulous Manual in which the requirements to be met are included, ranging from general requirements, such as maintenance management or human resources, to more specific requirements such as aspects related to accessibility or those specific to our sector such as the tastings we offer in our visits, or the provision of the service in our tourist experiences or workshops.
After reading our post, had you ever seen this badge before? Did you already know what it meant and what its possession implied?